As a Quality Manager, you will be responsible to drive customer satisfaction in service delivery and support operations, engage in process consulting, operational excellence, process assurance, add business value to customers through continuous improvements, automation, analytics & robotics and building people capability.

Responsibilities:

• Achieve operational and business metrics defined for the Quality Function   
• Travel to customer site on need basis on short term/medium term for process consulting, process innovation, robotic process automation and initiate pro-active solutions to customers to improve their processes
• Work closely with customer in assessment and understanding of client processes and to identify improvement areas
• Based on requirement, provide necessary trainings related to quality (lean, Six Sigma concepts) to client teams and drive effective change management in the process
• Conduct process/ISO/standardization audits
• Implement Continuous improvement projects. (Lean/Six Sigma/Kaizen, CI etc. )
• Conduct Quality related trainings. (lean, Six Sigma, Q-101 and other quality related trainings)
• Monitor and drive improvements in training coverage and participation from operational teams
• Identify opportunities around Analytics, Robotics, automation in the processes and enhance value delivered to customer
• Motivate and promote employee engagement towards continuous improvements and the client's quality culture.
• Stabilize Quality monitoring processes (i. e sample size selection, control checklists, feedback mechanisms and TNI) drive quality assurance rigor in the process to drive defect reduction.
• Support Operations in achieving SLA’s. Work closely with Operations in ensuring RCA is done and improvement actions are being put in place, monitored to drive improvement results.
• All Quality related improvements/activities that would either result or achieve in client and end-customer satisfaction.
• Represent the client  in external forums, client visits and industry and demonstrate key practices followed around process and customer excellence.
• Identify and replicate industry best practices and continuously upscale the processes followed.
• Work closely with peer groups and communicate effectively to drive standard practices on accounts with global presence.

Requirements

• Green Belt or Black Belt Certification (mandatory)
• Graduate or Postgraduate in Economics or Technical Field
• Minimum 60 months of previous work experience in Quality Function (experience in SSC or BPO is preferred)
• Previous work experience in Implementation of Six Sigma projects and Quality processes is mandatory.
• Experience in working on analytical tools Tableau, R, Rapid Miner, PowerBI etc.
• Experience in managing multiple locations and institutionalizing quality management and practices in the locations dealing with multiple internal customers.

Benefits:

• Opportunity to work in a young and dynamic environment
• Opportunities to grow in the organization
• Attractive benefits package (Flexible Benefits, Health Insurance, Life Insurance) etc.
• Opportunity to develop and learn constantly
• Access to internal training programs (career / individual)

DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.

Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.

Why use a Recruitment Agency

You are given extra support in preparing for interviews

You have a contact person who gives you all the details of the job

You can ask for your application feedback anytime via email or phone

You don’t have to face the situation where company do not reply to you for days

All our services to job seekers are free of charge. We also offer bonus scheme to candidates

Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with hiring company for initial screening of your profile suitability and duplicate check.