German CS Adviser, work remotely
- Location
- Greece
- Salary
- Attractive+Benefits+Relocation
- Job type
- Permanent Vacancy
- Fluent Language
- English, German
- Category
- Call Centre, Customer Service, IT, Internet, Telecommunications
- Job Reference
- MCD 22DHGD
- Posted on
- 8 Feb 2021
View all Jobs from DK Global Recruitment
About the Role:
For immediate consideration, please send your CV in English at mariana(at)dkglobalrecruitment(dot)com and you will be contacted shortly. **
How about being the single point of contact for your client? Whether is phone, chat or e-mail, your support is highly valued and appreciated! You will learn how to work in an international environment, interacting with colleagues and clients all over the globe. How can YOU make a difference? Understand your customer’s needs and exceed their expectations with a friendly and can-do attitude.
Responsibilities
- Serving as the first point of contact for customers
- Representing the company, remaining friendly and helpful with every person
- Resolving issues with the products over the phone or emails (not too technical questions)
- Keeping customer data up to date
- Coordinate incident resolutions with Level 2 and Level 3 staff
Profile requirements:
- You speak German at proficient level and English at a fluent level.
- You have a dedicated quiet working space located within your residence in Greece
- You have great communication, multitasking, and problem-solving skills.
We offer:
- A remote position based in Greece (any city - the location of the company is Athens)
- A professional and multicultural working environment with people from 91 different nationalities.
- Modern induction training and career path.
- Gaining experience working for the most respected brands in the world.
- Opportunity to growth within the organization if you wish to become a team manager.
- All the required software, tools, and database.
- A contract focused on a long-term relationship.
- Being part of an award-winning company
PC & Equipment - provided by the company.
Competencies: Accurate, communicative skills, conversational capabilities, customer oriented, empathic, monitoring, planning and organizing, pro-active, problem solving, responsible, self-reliant, stress-resistant and team player.
Benefits
- Excellent Basic Salary
- Monthly performance bonus
- 175%-day salary if work on Sunday or Greek holidays
- Overtime paid
- 2 extra full salaries paid per year (pro-rata)
- Training provided (paid) - done remotely
Why use Recruitment Agency: You are given extra support in preparing for interviews* You have a contact person who gives you all the details of the job* You can ask for your application feedback anytime via email or phone* You don't have to face the situation where company do not reply to you for days. * All our services for job seekers are free of charge. We also offer a bonus scheme to candidates.
Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with the hiring company for the initial screening of your profile suitability and duplicate check.