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On behalf of our client, we are looking for an experienced Danish speaking Customer Service Team Leader
Conduct Monthly meeting with the team
Send agents their stats on a daily/weekly/monthly basis, check and handle bad surveys where appropriate and making sure all reports, KPI's and Live Chats are monitored accordingly
Assisting the customer service agents when needed, making yourself available when they need with handling queries
Assisting Management when needed
Communicating with CS Manager and HR on agents' performances - probation, low performers, sickness etc.
Working with other departments when required
Coaching new agents and training new agents on the Backoffice, product knowledge and procedural knowledge
Recruitment, which includes reviewing CS Candidates, interviewing and deciding if the candidate is a suitable fit for your team
Business fluency in Danish and English
Minimum 3 years of experience in a leadership role within an online customer service environment
Excellent decision-making skills along
People oriented with mentoring, leading, training and effective communication abilities
Good PC skills, experience working with Zendesk and Confluence is an asset
Pro-active personality with an interest and ability to motivate others
If you would like to discuss this role in more detail or hear about your other iGaming career options, get in touch with our iGaming Recruitment Team here on Facebook!