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Are you passionate about giving great customer service and believe that outstanding customer service is crucial for any successful business? Then you are the one we are looking for! You will be the first point of contact with the players through live chat, email and phone calls. All aspects of this role are customer centric and focused on delivering the best possible experience.
Our iGaming client is looking for a German speaker to join their team in Malta. The ideal candidate will have experience with online customer support and a passion for the industry.
Interested in the role and want to find out more about it, or know someone who is a perfect fit for the role? Talk to us! Speak to our expert iGaming Recruitment Consultants here on Facebook to find out more about the role and how we can help you help yourself!
You can also check out our full list of iGaming roles here: https://www. bettingconnections. com/job-search/
- Responsibilities -
Greet and communicate with customers in a warm and empathetic fashion
Deliver a high level of customer service to customers regarding their queries and inform them about promotions and deals on site
Identify and support players in difficulties they might encounter
Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations
Provide explanations to customers about products/site/policies
Keep up to date with new information/policies
Build a trusting relationship through accurate answers and a positive vibe
Understand, guide and support players in Responsible Gambling
Collaborate with our Fraud and payments team in customer queries
Understand AML and report any suspicious activity
Update customer account/details with necessary information when needed
- Requirement -
A native or fluent German speaker who can also speak/write English fluently
Willingness to work on shifts (24/7)
You have a positive and a can-do attitude with a flexible approach
You enjoy learning and sharing your knowledge with others
You have a genuine interest in iGaming and eager to learn more
You take pride in giving support to people with empathy and show engagement in delivering an excellent service
An excellent listener
A team player that can work independently
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere. You can check out our full list of iGaming Career Opportunities here: https://www. bettingconnections. com/job-search/
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable. Find out more about this here: https://www. bettingconnections. com/refer-a-friend/