French speaking Customer Support Agent - Lisbon
- Location
- Lisboa, Portugal
- Salary
- TBD
- Job type
- Permanent Vacancy
- Fluent Language
- English, French
- Category
- Call Centre, Customer Service, IT, Internet, Management, Executive
- Job Reference
- 170320211
- Posted on
- 24 Mar 2021
View all Jobs from SpotOn Connections
About the Role:
On behalf of our client, we are looking for driven French speaking Customer Support to work in Sunny Lisbon!
Looking for a new role within the country or know someone who is? Speak with our experienced Recruitment Consultants to find out more!
Responsibilities:
- Provide first contact resolutions to customer queries regarding Freestyle Libre and other glucose meter devices
- Offer specialized customer support through written and phone communication
- Provide information regarding purchasing procedures, orders' tracking, and deliveries
- Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
- Meet and exceed our customer service quality goals, compliance regulations and productivity targets
- Create amazing customer experience that people value and we are proud of
- Be responsible to follow the direction of management and provide feedback
Requirements:
- Native or proficient level of French (C2)
- Intermediate level of English (at least B2) both verbal and written
- Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
- Analytical and problem solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator and problem solver
- High-speed internet access and appropriate conditions for remote work
- Must hold EU citizenship or valid work permit for Portugal
To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.