Entry-level Customer Support in Lisbon - Dutch speakers wanted
- Location
- Lisboa, Portugal
- Salary
- Excellent benefits - apply for more details!
- Job type
- Contract to Permanent
- Fluent Language
- Dutch, English
- Category
- Call Centre, Customer Service, IT, Internet, Telecommunications
- Job Reference
- FG 00700700802
- Posted on
- 24 Mar 2021
View all Jobs from DK Global Recruitment
About the Role:
DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.
Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.
Responsibilities:
- Respond to inbound customer requests, document relevant case information
- Ensure excellent customer satisfaction
- Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)
- Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
- Collaborate with other technicians to resolve or properly close help tickets
- Manage an individual ticket queue
- Responsible to follow the direction of management and provide feedback
Requirements:
- Fluent Dutch
- Advanced English
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
- Demonstrate patience when communicating and solving issues
- Treat all data and personal information with utmost confidentiality
- Keep up with the latest IT and tech-related trends
- Proactive, self-motivated and a great team player
Benefits
Relocation Package - accommodation in a shared apartment for a 6 months period & reimburse the flight ticket. The employee will pay a monthly rent fee for the first 6 months which will then be mentioned during the recruitment process.
• Competitive remuneration package
• A challenging working environment
• Monthly performance bonus
• Training provided
• Many discounts for: gyms, restaurants, beauty centers, pharmacies
Why use Recruitment Agency
• You will be contacted within 30 min of your application
• You are given extra support in preparing for interviews
• You have a contact person who gives you all the details of the job
• You can ask for your application feedback anytime via email or phone
• You don’t have to face the situation where company do not reply to you for days.
• All our services to job seekers are free of charge. We also offer bonus scheme to candidates.
Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with hiring company for initial screening of your profile suitability and duplicate check.