Please check your email .
We are looking for Customer Service Representative candidates with excellent interpersonal skills for the Tech/Customer Support position. The right candidate will support troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. The Customer Service Representative role will consist in attracting potential customers by answering product and service questions; suggesting information about other products and services.
Location: London Remotely (Temporary) Old Street
Working hours: 9am-6pm / 1h Lunch break or 30min
Temp Role- 8 - 9 months as temp and potentially become Permanent
Salary - Depending on the experience £12. 50ph/26,000pa
Speaking to B2B Clients to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Recommend potential products or services to management by collecting customer information and analysing customer/Bookings needs
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Go the extra mile to engage customers and Manage large amounts of incoming calls
Work with customer service supervisor to ensure proper customer service is being delivered
Analysing call logs so you can spot common trends and underlying problems
Proven customer support experience
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices (knowledge in Sales force would be an advantage)
Customer orientation and ability to adapt/respond to different types of Customers
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
High school diploma or equivalent; college degree preferred
English Fluent/Native or Fluent German
For more information, contact me on o. rodrigues@eurolondon. com