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Build strong relationships with valuable customers and provide superb service tailored to them.
As part of your proactive daily routine, you will be carrying out daily review, overall monitoring as well as individual VIP performance and ensuring that bonuses, physical gifts, and hospitality rewards are offered in accordance with business requirements.
Handle customers' day to day queries and complaints, via phone, chat, and emails, including out of hours when necessary, to provide the VIP with personal and 'competition beating' service.
Ensure that promotions are consistent, timely, attractive, cost-effective, and relevant and aligned with other areas of the business.
Finding the cause as well as the appropriate course of action in order to reactivate churned accounts
Working towards the VIP team targets
You will be expected to:
contribute new ideas on how to improve the existing VIP processes and how to adapt or optimize our business targets
constantly working on improving your product knowledge in order to be able to communicate all industry updates to our VIP clients