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As Customer Service Team Manager, you are mainly responsible for the performance of the Customer Service Team. You provide mentorship and guidance to employees, maintain ongoing two-way communications, and promote professionalism, teamwork, and an outstanding level of service. You organise training for existing and new employees. You set team goals and objectives and ensure that the team members reach or exceed them. You prepare monthly reports to show progress to senior management. Communication is also the key with our other departments – receiving feedback from players and sharing it internally enables us to continually improve our platform in a way that reflects our daily customer experience.