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As a member of our customer's Warranty Administration Team, you will work with the reseller and OEM service teams to obtain approvals and resolve warranty claims. You will be in touch with technicians, service advisors and service managers at dealers and manufacturers to ensure all necessary information for each claim, including photos, documentation, estimates, technician notes, etc. Reporting to the manager, warranty program, you validate warranty service inquiries and coordinate repairs. You handle journal systems and act as management between resellers and OEMs
What our client offers:
Chance to be part of a growing organization
Use of language
Private health insurance
What we need from you:
Fluent in the Swedish language
Strong level of communication of English
2-4 years experience (in a dealer, junior service technician or spare parts sales department with basic technical understanding)
Excellent in verbal and written communication, as well as strong problem-solving ability.
Self-motivated and able to work independently with minimal supervision
Has shown commitment to tight deadlines
What you will do:
Review and resolve all warranty claims and cases, accurately and in a timely manner, that comply with agreed service agreements and KPIs.
Follow all manufacturer's warranty policies and procedures.
Have good communication skills while resolving fraudulent and duplicate claims from resellers.
Communicate effectively with various stakeholders such as service advisors and service managers at retailers and the OE Aftersales team, while resolving issues and claims.
Ensure productivity and accuracy while resolving claims, with a focus on reducing total warranty management costs.
Coordinate with different stakeholders while resolving claims.
Be self-motivated to look for areas for improvement and logic to automate the process.
Monitor the expiration of the warranty and send reminders to customers before the expiration date to take advantage of additional benefits under the extended warranty.
Monitor and coordinate defects in partial warranty material physical return to OEM, also monitor scrapping of failed warranty parts at dealers.
Evaluate and determine the disposition of returned material goods (RMAs) in time.
Escalate issues and problems to technology as needed; track and follow up to ensure they are addressed and closed within a reasonable time.
Develop positive working relationships with all service personnel and management