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The role of the Apple Product Verification Advisor is to provide a combination of back office administration work for both Consumer and Business Customers as well as handling emails and calls for Business & Education Customers. The Team provides feedback to the business on primary customer concern drivers and emerging issues that drive Customer dissatisfaction. We troubleshoot problem areas in internal AppleCare processes and provide solutions working with the relevant departments to implement change. The team works closely on a weekly basis with our counterparts in AMR and APAC. In addition to these functions, a selection of email and call handling elements for Business & Education customers is required. You will be required to have the ability to analyze, isolate and resolve basic technical issues, You will engage, explaining step by step solutions with persistence and an approach tailored to each individual customer. You’re not only here to help fix technical issues, but also provide an incredible Customer experience. If this sounds like you, you could be the next Apple Product Verification team member. We’re committed to helping employees explore their potential.
We provide administrative support to Consumer, Business and Education Customers. We research, investigate and provide high quality resolutions to Customer queries. We assist in reporting of technical issues and keeping the manager well-informed. We are able to handle pressure and multi-task whenever necessary while prioritizing tasks. We consider deadlines and targets as challenges. Proper planning, organizing and controlling will help you to reach your goals.