Japanese speaking Customer Support Agent
- Location
- Sliema, Northern Harbour, Malta
- Salary
- TBD
- Job type
- Permanent Vacancy
- Fluent Language
- English, Japanese
- Category
- Betting and Gaming, Call Centre, Customer Service, IT, Internet, Telecommunications
- Job Reference
- 100520211
- Posted on
- 5 Jan 2023
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About the Role:
Our client is looking for a Japanese Customer Care Agent to join their Customer Care team and to help them build and deliver an amazing gaming experience to their customers.
The ideal candidate is an outgoing, hardworking, and fun individual whose personality and skills shine through.
Responsibilities:
- Nurture and support customer relationships via e-mail and live chat
- Support and contribute to the CRM infrastructure
- Participate in the planning of customer engagement initiatives
- Seek resolutions to customers’ queries and issues whilst actively striving to achieve a “one correct answer” across all channels
- Monitor campaigns and promotions across all allocated customer touch points
- Assisting with translations, content writing and marketing to ensure that the company is delivering the best communication to their customers
- Contributing new ideas and feedback to keep improving the way the company works and exercising your creativity in different ways
Requirements:
- Native level of Japanese
- Fluent level of written and spoken English
- Some customer care experience in a call centre environment
- A genuine interest in iGaming
- An efficient and a creative problem solver
- Strong communication and interpersonal skills
- Strong writing skills (spelling & grammar)
- Ability to write content in a creative and catching manner
- Basic knowledge of Microsoft Word and Excel
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable.