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Our client is an iGaming company based in Malta currently looking to expand their technical support team. The company is well established and well fitted within sports betting environment.
The Service Desk Analyst is the first and focal point of contact of the Company. While providing the highest level of IT support, the Service Desk Analyst performs periodic routine checks and responds to all tickets submitted through JIRA Service Desk and uses a knowledge base tool along with their expertise to resolve tier one requests in a timely fashion.
The Service Desk Analyst escalates unresolved problem/issues/requests to the proper tier two and three support teams. Core to the role is troubleshooting on various software applications, hardware, and network systems and provide desktop support.
You will need to demonstrate a high level of commitment, initiative and ability to work alone and in a team environment. You should be a motivated self-starter with proven abilities to get the job done and possess excellent communication skills with a proactive can-do attitude and a willingness to learn.
Please send your CV to Gosia@bettingconnections. com if you are interested in this role.