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Swedish Speaking Customer Service - initially 6 month contract
Home based in Lisbon, Portugal
€18,600 per year
Working on behalf of this leading company in the tools industry assisting customers by phone, email and live chat.
This role is 35 hours a week, working 7 hours shifts at present.
Candidates should already be in Lisbon.
Fluency in English and Swedish - Mandatory
Available to Start asap.
Good communication skills and team workability
Ability to problem solve and think critically
Knowledge of Microsoft Office tools (Excel, Word and PowerPoint)
Key Performance Indicators
Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e. g. Microsoft products, operating system, basic networking, PCs).
Business Awareness. Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service.
Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.
Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved.
Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.
Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
Personal Development Takes ownership of own development and has a development plan in place.
The salary offer: