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Customer Experience Associate with French and English Language
Why join our team!
We offer paid training to equip you with all the skills needed, followed by a period of ‘nesting’ where you receive extra support whilst actively supporting customers. All you need is to be PC literate have experience navigating databases, be able to type accurately and to love interacting with customers from all over the world!
Experience with Android and iOS is desirable but we provide comprehensive tools and training so you can focus on providing world class service.
You will be helping customers who need support with mobile/desktop, payments, hardware, cloud storage, accounts, and other end user issues.
This role is for customer support, we’ll never ask you to cold call and there’s no selling either!
You will provide customer support via Phone, Chat and Email and Social media for Android apps and hardware.
Being passionate and motivated to deliver outstanding customer satisfaction is paramount, bringing a can-do approach to each day and every interaction. You will have the opportunity to identify and report emerging trends and customer issues to senior staff, becoming a knowledge and performance expert in all you do.
We offer outstanding opportunities for our employees, developing opportunities for you to become advanced level agents with expert knowledge or to join one of the many teams who support the daily operation of the contact centre including Workforce Management, Team Leaders, Trainers and Quality Coaches!
With over 500 employees we have one of the most international workforces on the UK’s south coast and are proud of our engaging workplace.
If you like the sound of a dynamic, international environment and you take pride in providing outstanding service, come and join us at Conduent, Poole!
What does a typical day look like?
What else we offer you!
*Terms & Conditions apply.