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Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat;
Answer Customer calls / emails / chats and providing guidance on J&J policies and procedures regarding the business travels and expenses;
Acts as single point of contact for the customer and communicates relevant information in order to ensure the customer’s satisfaction;
Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation/problem;
Ensures a structured and high quality communication related to the open cases;
Creates tickets to the IT support team whenever necessary.
Fluency in English and Dutch
Diploma / Degree holder or pursuing Bachelor Degree Courses;
At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk would represent an advantage;
Very good analytical and problem solving skills;
Knowledge of T&E (Travel & Expense) or Finance domains would represent an advance.
Opportunity to work for one of the biggest brands in the world in a unique work environment
Great career opportunity with a leading international outsourcing company
The opportunity of professional and personal development in a multinational working environment through a variety of training programs (hard/soft skills)
Attractive compensation package with full access to a variety of benefits available through an online platform; the package can be customized on monthly basis depending on each employees’ needs
DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector.
Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.
Why choose Recruitment Agency: You are given extra support in preparing for interviews /, You can ask for your application feedback anytime via email or phone / All our services to job seekers are free of charge / We also offer a bonus scheme to candidates.
Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with the hiring company for the initial screening of your profile suitability and duplicate check.