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Our Client is a trusted community marketplace for people to list, discover, and book unique accommodation around the world. Whether a flat for a night, a castle for a week, or a villa for a month, their service connects people to unique travel experiences, at any price point, in more than 3,000 cities and 191 countries.
Provide friendIy and efficient service to the worldwide community Be the first point of contact to handIe and resolve customer issues
Respond professionally to inbound phone calls and emaiIs, including urgent situations Identify and escalate issues appropriately
Compose thoughtful and accurate messages or customize prepared responses to customer emails
Research information and troubleshoot problems using ava iIab Ie resources Arbitrate in situations between users
Monitor and control numerous concurrent tasks in tandem. Proactively and independently work to meet targets and goals.