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Are you looking for a new, exciting role comprising management, operations, support and client services?
Do you have previous team management experience and do you speak either French, Dutch or German?
If so, stop right there! I may have the perfect role for you!
We are working with a leading Membership Organization within the financial services and they are looking for an Assistant Manager. Your role would be reporting to the regional manager for Service Operations and you would be a member of Global Service Operations team. Your responsibility would be managing the day-to-day operations for a team.
You would work very closely with various regional & global teams including sales, marketing, events etc. and would have responsibility for managing, developing, and providing day to day leadership and oversight to the Operations team.
THE ROLE ITSELF:
- Managing and ensuring customer, sales and partnerships cases are resolved within defined KPIs
- Managing event operations
- Managing team capacity
- Handling escalations
- Reporting on service levels
- Team and process management
- Providing strong leadership and management
- Team training
- Working with HR on staff recruitment, on-boarding, and off-boarding processes
- Supervision and performance management of the team
IDEALLY CANDIDATES WILL HAVE:
*Fluent English to business level
*Fluency in either French, German or Dutch given the nature of the role
*6 years' experience and 3+ years of experience leading a team
*Customer service orientation
*Some project management experience would be beneficial
*An analytical approach to work
*Experience with Salesforce Sales/ Service Cloud preferred.
*Experience speaking to C level clients
*Technology-savvy with advanced Excel, Word, etc
*Excellent problem solving skills
*Experience in financial industry would be a plus
*A very client focused approach to their work
This role is currently remote but with one day a week in a central London office.
Working hours are Monday to Friday 9:00 am to 5:30 pm.
This is a temp to perm role.
Salary will be the equivalent of up to £50k per annum depending on experience.
If you feel that you are suitable for the role and are available immediately please send your CV in WORD format to c. grosvenor@eurolondon. com
Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www. eurolondon. com