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Danish speaking Customer Support Agent - Malta

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Location
Sliema, Northern Harbour, Malta
Salary
TBD
Job type
Permanent Vacancy
Fluent Language
Danish, English
Category
Betting and Gaming, Call Centre, Customer Service, IT, Internet
Job Reference
JID:8145
Posted on
26 May 2022
View all Jobs from Betting Connections

About the Role:

Our client is a casino that operates both land-based and online. It is an established and full of traditions brand operating on Danish market.
They are currently looking for a responsible and reliable Customer Support Agent to join their operations in Malta to support their online product. This is an amazing job opportunity for a person looking for a small, family-like working environment, stable and long term career where you get a constant support from your colleagues and your opinion matters.  
 
Your role will include:
 
Customer Service:

  • Answering customer inquiries via email
  • Respect the Responsible Gaming Processes
  • Handling wide variety of player & account queries within agreed service levels
  • Communicating with customers keeping them well informed about the company products, services & promotions

 
Account and Documents Verification (KYC):

  • Monitoring the partially automated verification processes of customer accounts
  • Manual verification of customer accounts
  • Documents check

 
Online Payments:

  • Monitoring of customer registrations
  • Monitoring and processing of incoming and outgoing payments
  • Monitoring of potential account abuse cases
  • Supports automated payment and withdrawal processes

 
Requirements:
 

  • Previous customer related experience
  • Native-like level of Danish language (both spoken and written)
  • Good English language skills
  • Must be PC literate – proficient MS Applications
  • Willing to work co-operatively with others, to be part of a team to achieve common goals or objectives
  • Ability to develop relationships & rapport with people
  • Demonstrate a Can-do Attitude by showing enthusiasm, energy and inner motivational to do things better, self-starter, takes action to achieves goals beyond what is required

 

 

To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.

We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable.

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