Japanese speaking Customer Service Team Lead - Malta
- Location
- Sliema, Northern Harbour, Malta
- Salary
- TBD
- Job type
- Permanent Vacancy
- Fluent Language
- English, Japanese
- Category
- Betting and Gaming, Call Centre, Customer Service, IT, Internet, Management, Executive
- Job Reference
- 8172
- Posted on
- 30 May 2022
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About the Role:
One of our iGaming clients are looking for a Customer Service Team Lead to join their growing Japanese Customer Service team in their offices in Malta.
As a focal point of contact for our customers, your focus is to support and actively drive an amazing gaming experience for their customers and support your colleagues in achieving this. By pro-actively engaging with our customers, you will actively identify, support, solve and prevent poor customer experiences.
A great opportunity to develop your iGaming career with opportunities to grow.
Responsibilities:
- Nurture and support customer relationships via e-mail and live chat
- Support and contribute to our CRM infrastructure
- Participate in the planning of customer engagement initiatives
- Seek resolutions to customers’ queries and issues whilst actively striving to achieve “one correct answer” across all channels
- Monitor campaigns and promotions across all allocated customer touch points
- Assist in the alignment of campaigns/promotions across all customer touch points allocated for each campaign/promotion
- Drive the training and on-boarding of new colleagues and help them reach the same great level as yourself
- Coach and instruct the members of your team on how to handle their daily tasks and in becoming a self-going individual
- Responsibility for customer contact analysis with the goal to set up processes and site self-help content aimed at reducing the need for customer interaction with support
- Keep the Operations Manager informed of all changes, issues and potential concerns of customer accounts
- Work with the Operations Manager to ensure that accurate customer information is maintained
Requirements:
- Native Japanese speaker and fluent in English
- 1 year iGaming experience
- Previous on-line customer service experience
- Strong communication and interpersonal skills
- Excellent written and verbal communication skills
- Positive mindset and a can-do attitude with the willingness to learn and go the extra mile
- Creative and forward-thinking
- Microsoft Office proficiency
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable.