Swedish speaking Customer Experience Team Leader - Malta
- Location
- Sliema, Northern Harbour, Malta
- Salary
- TBD
- Job type
- Permanent Vacancy
- Fluent Language
- Swedish, English
- Category
- Betting and Gaming, Call Centre, Customer Service, IT, Internet
- Job Reference
- 8139
- Posted on
- 30 May 2022
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About the Role:
On behalf of our client, we are looking for Swedish speaking Customer Support Agents to work in our client's offices in Malta!
Responsibilities:
- Recruit new agents with the aim of establishing a proactive team functioning with high standards
- Forecast future workload and propose staffing plans to Head of Customer Experience & Customer Experience Operations Managers
- Coach and develop your team on their responsibilities, to ensure continuous improvement of group & individual results. Provide consistent and regular development feedback
- Set up goals and objectives for your team and follow these up in monthly 121’s
- Ensure that team KPIs are met
- Report and analyse team performance on daily, weekly and monthly basis
- Ensure Compliance and Responsible Gaming procedures are adhered to by everyone
- Plan and organise motivational activities
- Ensure team members understand how to meet performance expectations and provide ongoing support
- Communicate with relevant teams when Payments/Transaction issues arise
- Use your excellent communication and interpersonal skills to motivate others
- Work in a proactive manner
Requirements:
- You're a born leader with excellent communication and interpersonal skills and a strong ability to motivate others!
- You come with extensive knowledge about Customer Service (via both email and live chat) as well as sports betting, casino and the iGaming industry overall - a must!
- Being proactive and having a positive attitude is what will take this role to another level. And in addition to that, you bring with you a strong background working in the customer experience field with a strong customer service ethic and great attention to detail.
- You're not afraid to share your ideas and suggestions and you are flexible to work on a shift basis.
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable.