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Czech Speaking Customer Service
Salary: €1200 gross per month + bonus up to 10%
Candidates should have good customer service experience.
The role involves dealing with Czech customers by phone, live chat and email regards querie about their accounts.
Listing Creation and Management: guiding merchants in creating and managing their listings.
● Listing Verification: supporting merchants into getting their istings verified and activated.
● Review Management: guiding merchants in requests related to reviews coming from customers (review removal requests, replying to customer reviews etc).
● Search ranking: educating merchants on how Search ranking works.
● Listing Reinstatement: supporting merchants in getting their suspended or disabled GMB listings reinstated.
● educating the merchants
- helping customers with the settings of their accounts as well as downloading and installing apps and content.
- Refund request: process refund request on behalf of the customers.
- Payment account issues: assisting customers with setting up their payment accounts as well as troubleshooting related issues.
-Unauthorized charges: guiding customers to report issues related with unauthorized charges and processing related request.
- 3rd party (developer) issues: offering a high-level support for developer issues and, where necessary, referring the customer to the developer.
- Gift Card issues: guiding customers on the usage of Gift cards
Relocation package : Flight paid and 2 weeks accommodation provided.