Customer Service Advisor with Norwegian
- Location
- Sweden
- Salary
- TBD
- Job type
- Contract
- Fluent Language
- Norwegian
- Category
- Call Centre, Customer Service
- Job Reference
- HeleneHelsingConx
- Posted on
- 21 Apr 2022
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About the Role:
Are you a native Norwegian Speaker and looking for a new Customer Service Advisor role in Helsinborg? Then we want to talk to you!
We have a new opportunity for a Customer Service Advisor to join our client’s successful team in Helsingborg, Sweden. If you prioritize first class service and possess great communication skills, then we offer you training and support to succeed in your role. We provide opportunities for you to advance in your career and constantly develop your skills.
The Role:
As a customer service advisor, you will be the first point contact to resolve customer enquiries on behalf of our clients Power Tools via telephone, email, web chat and social media.
- Answer on enquiries via phone, email, chat and social media from end-users, customers and internal staff.
- Assist customers with price, delivery and invoice information.
- Processing orders on a daily basis.
- Enter pick-up orders for repairs.
- Processing complaints, returns and credits.
- Support with information on products, promotions and applications.
- Answer and follow up on customer enquiries.
- Handle and resolve carrier escalations.
- Achieving call quality and customer satisfaction.
- Other duties as assigned.
What distinguishes you?
- Native speaker in Swedish, and preferably one other Nordic language.
- Good English knowledge.
- Experience of MS Office, SAP or other CRM systems is a benefit but not a requirement.
- Problem solving attitude and customer orientation.
- Interest of power tools
- Eagerness to learn.
The company offers
- Competative salary
- Continious training and development
- Great work environment
- Career opportunities internally in the company
- To prepare you for this role there will be approximately 4-5 weeks of initial training provided by our client and representatives from the client
If you have an affinity for power tools, are eager to satisfy customers and are a team player, please send us your application!
About us - Nordic Jobs Worldwide
We are a professional Nordic recruitment specialist focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world. Nordic Jobs Worldwide is the largest language Recruitment agency in the Nordic region, we match the most exciting jobs with Nordic talent. Over the past 3 years we have recruited and helped close to 2000 Nordic speakers to their dream job with our partners in over 28 different countries.