Latvian Speaking Customer Support
- Location
- Athens, Attica, Greece
- Salary
- €14k - 16k per year + relocation assistance
- Job type
- Permanent Vacancy
- Fluent Language
- Latvian
- Category
- Call Centre, Customer Service
- Job Reference
- gk6767ath
- Posted on
- 25 Jun 2022
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About the Role:
Latvian Speaking Customer Support €1100 per month gross + up to 10% bonus of gross salary Listing Creation and Management: guiding merchants in creating and managing their listings. ● Listing Verification: supporting merchants into getting their istings verified and activated. ● Review Management: guiding merchants in requests related to reviews coming from customers (review removal requests, replying to customer reviews etc). ● Search ranking: educating merchants on how Search ranking works. ● Listing Reinstatement: supporting merchants in getting their suspended or disabled GMB listings reinstated. ● educating the merchants Job Duties - helping customers with the settings of their accounts as well as downloading and installing apps and content. - Refund request: process refund request on behalf of the customers. - Payment account issues: assisting customers with setting up their payment accounts as well as troubleshooting related issues. -Unauthorized charges: guiding customers to report issues related with unauthorized charges and processing related request. - 3rd party (developer) issues: offering a high-level support for developer issues and, where necessary, referring the customer to the developer. - Gift Card issues: guiding customers on the usage of Gift cards . |