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Comdata Group UK is pleased to offer this opportunity working on behalf of Phillip Morris International (PMI) within the Danish/Swedish market, promoting a world without smoke. PMI are building a future of smoke-free products that are a much better choice than cigarette smoking. Thanks to the imagination and perseverance of thousands of people, they have developed breakthrough products that are smoke-free enjoyable, and one day will replace cigarettes.
As a Customer Engagement Advisor, you are in the best position to support our new Consumers in their exciting journey, providing support in transitioning from the traditional method of smoking to a healthier alternative. You will be the first point of contact for our Consumers, and it will be your responsibility to ensure Consumers get the assistance they need either by live chat, phone, email, video or Social Media.
Our Customer Engagement Advisors are true ambassadors for the company, with a passion for what they do and for supporting our Consumers. You will be a key member in supporting Consumers in their journey to transition from traditional cigarettes to Reduced Risk Products while building a future of smoke-free products that are a much better choice than cigarette smoking.
Who we are looking for:
Our Advisors are the first point of contact with our Consumers and are representing the brand, we are therefore looking for people who can demonstrate the below “WE CARE” Values;
Operational Days and Hours
Please note that whilst you will be supporting the PMI contract, the opening hours are 8am – 8pm Monday to Friday and 9am – 6pm Saturday, your Comdata contracted hours will be 8am - 10pm Monday to Sunday. You may be required to cover evenings and weekends when required by the business.
Who are Comdata Group?
Leading the way in Customer Interaction & process management Comdata are an international outsourced customer service provider with 50,000 staff internationally and 112 sites globally. Our clients employ us to communicate with their customers in the most effective ways – this can be on the phone, via email, on the web through live chat or any social media channels.
Learn more here: https://www. comdatagroup. com/who-we-are/
Why work for us?
Systems & Training
Full training will be given by Comdata and will include supporting on-going training requirements for the duration of the project. You will also receive a full company induction that will include many areas such as Data Protection Act and all other systems and soft skills training.
Opportunity for Growth
The suitable candidate will be welcomed into the team where they will work alongside established, skilled consultants to help ‘raise the bar’ in terms of customer experience. Across the campaign the team will have SMART objectives. These will be communicated by the Customer Experience Director (on behalf of the client). Growth and development are encouraged and supported and over time the team member will have the opportunity to progress their role and take on additional duties to support their progression. x