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Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.
Attend and respond to incoming calls and emails accurately and in a consistent, professional, customer-focused manner
Log incidents accurately and document all call information according to standard operating procedures
Implement knowledge acquired during training to research, identify, escalate and resolve consumer queries and complaints
Ensure adherence to rules to resolve query and ensure standard operating procedure is followed
Keep all company information which includes customer information confidential and secured
Ensure compliance to all company policies and procedures
Fluent Dutch & B2 English
Attention to details
Ability to solve urgent matters and work under pressure
Previous experience in a call center/transaction or customer service process would be an advantage
Annual merit salary increase based on performance,
Monthly budget for Flexible
Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with hiring company for initial screening of your profile suitability and duplicate check.