Spanish speaking Customer Support
- Location
- City of London, City of London, Greater London, United Kingdom
- Salary
- £24000 - £26000 per annum
- Job type
- Permanent Vacancy
- Fluent Language
- Spanish
- Category
- Call Centre, Customer Service
- Job Reference
- SMAPST
- Posted on
- 29 Apr 2022
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About the Role:
We are looking for Spanish speaking Customer Support candidates with excellent interpersonal skills for the Tech/Customer Support position. The right candidate will support troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. The Customer Service Representative role will consist in attracting potential customers by answering product and service questions; suggesting information about other products and services.
Job functions:
Speaking to both customers and clients to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
About the role:
-Helping customers via calls, emails, community posts and live chat.
-Use a positive personality and experience, not a script
-Assisting customers with their technical and software related problems
-Configuring and installing software over the phone at restaurant locations
-Provide outstanding service
-Know limitations and when to should ask for advice
-Own the resolution to the problem; don't leave the customer hanging
-Accurately and efficiently log all contacts in our CRM (Salesforce)
-Train restaurant staff, encouraging greater use of the system, as well capturing and reporting customer feedback
About You:
- Fluent to a native level in: Spanish
- Fluent level of English
-Interpersonal skills, and passion for providing excellent customer service
-Strong communication skills: active listening, writing/typing, informal communication
-Restaurant/ Hospitality experience is an added bonus.
-At least one years experience providing customer support would be ideal - preferably in a software support environment
-Knowledge of current Microsoft Windows operating systems
-Knowledge of iOS and Apple Hardware
-Experience with the use of support desk tools like Salesforce, Communities, live chat would be great