Romanian or German speaker? Apply now for job in Krakow
- Location
- Kraków, Malopolskie, Poland
- Salary
- apply for more details
- Job type
- Contract to Permanent
- Fluent Language
- Romanian, English, German
- Category
- Call Centre, Customer Service, IT, Internet, Telecommunications
- Job Reference
- DKHK 79075647
- Posted on
- 1 May 2022
View all Jobs from DK Global Recruitment
About the Role:
Our clients are highly reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.
Your responsibilities:
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Contribute to team effort by accomplishing related results as needed
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Resolve customer complaints via Chat or email
- High energy resource with ability to own and assist customer requests/ issues/ needs; and ensure adherence to defined procedures to complete phone/ email/ chat transactions
- Able to probe and gather customer requirements effectively
- Understand Service Level Agreements and support achievement of set targets
Knowledge Base Management:
- Build/ maintain training material (training presentations etc. ) to close the gaps identified
- Provides support in documenting business processes and other continuous improvement projects
- Maintains the organization of department files/references and performance report
Our requirements
- Fluent German OR Romanian and English
- Basic understanding of Banking
- Excellent writing skills, customer orientation and ability to adapt/respond to different types of customer queries, Probing (Issue Identification)
- Ability to multitask, prioritize and manage time effectively
- High school diploma or equivalent; college degree preferred
- Flexible to work on Saturday & in rotational shifts - Any 8 hours shift b/w 8:00 am – 8:00 pm.
- Customer Service Skills
- Good written and verbal Communications
- Issue Resolution and Escalation Management
- Problem Solving, Self-management & Decision-Making
- Multi-Tasking / Time Management
- Applies detailed knowledge and skills to complex (or new) work situations in multiple settings.
- Trains and/or directs work of others in complex facts, methods, and techniques related to the skill.
- Proactive with a strong ethic and eagerness to ‘ go the extra mile’
- Adaptable to learn new processes, concepts and skills
- Ability to work in a fast-paced deadline driven environment
Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with the hiring company for the initial screening of your profile suitability and duplicate check.