Swedish Speaking Technical Support Analyst to global company in Ireland - Full relocation package
- Location
- Dublin, County Dublin, Ireland Republic of
- Salary
- TBD
- Job type
- Permanent Vacancy
- Fluent Language
- Swedish
- Category
- Call Centre, Customer Service, IT, Internet
- Job Reference
- swtireland
- Posted on
- 4 May 2022
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About the Role:
Do you want to live in the beautiful capital of Ireland? Do you have a genuine interest in technology and like talking to people? Then we have the right job for you!
Job Description:
The objective of the Technical Support Analyst is to resolve remote users’ IT problems by means of a first-time fix or by dispatching for on-site support. The Technical Support Analyst responds to clients requiring technical support. Contacts reach the analyst via telephone, call handling systems or e-mail. All applicants should be willing to work variable shift patterns on request.
Key Responsibilities:
- Resolve remote users’ IT issues by means of a first-time fix or by dispatching for on-site support, third party or appropriate remote group.
- Log, validate and diagnose customer issues on the full range of products and applications supported on the customer site.
- Provide the customer with a solution, analytical troubleshooting and query research, or to route or escalate to the appropriate group.
- Contribute to a positive team environment and proactively support team members.
Required Skills:
- Language: Fluent English & Swedish
- Experience within a customer service/call centre environment preferred.
- Analytical, trouble-shooting, and investigative skills to resolve customer issues.
- Technical understanding of hardware, software, and different operating systems.
- Strong Communications & Organizational skills.
- Flexible and willing to work variable shift patterns.
Offer:
- Salary: Competitive + Relocation package
- Contract: Permanent
- Training: Fully paid training provided
- Location: Work From Home (Temporary / Hybrid)
Benefits:
- Employee Reward and Recognition Program
- Medical Cash Plan
- Employee Assistance Program (EAP)
- CPL Group Discount Scheme
- Bike to Work Scheme
- Staff Engagement Initiatives and Competitions
- Be part of a great, friendly, diverse team
Due to current requirements of working from home; please note you must have an ergonomically friendly workspace inclusive of a chair and workstation. You must also have minimum 250 Mpbs Wifi speed.
Does it sound interesting? Send your updated CV to Swe@nordicjobsworldwide. com
Nordic Jobs Worldwide
Nordic Jobs Worldwide is a professional Nordic recruitment specialist focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.
Nordic Jobs Worldwide is the largest language Recruitment agency in the Nordic region, we match the most exciting jobs with Nordic talent. Over the past 2 years we have recruited and helped over 1000 Nordic speakers to their dream job with our partners in over 28 different countries.