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DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.
T&E Helpdesk Officer main attribution is to offer effective customer assistance (client users and suppliers) concerning its requirements to solve problems.
Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat;
Ensures that the phone/chat line is open at the beginning of the work program;
Helpdesk Level 1 support for the applications used within the Travel & Expenses department (Concur tool, credit card application): solves the level 1 tickets, follows the solution of the open tickets, escalates wherever the case to the level 2 (tests the solutions proposed by the experts in the case of the level 2 tickets whenever necessary);
Answer Customer calls / emails / chats and providing guidance on J&J policies and procedures regarding the business travels and expenses;
Acts as single point of contact for the customer and communicates relevant information in order to ensure the customer’s satisfaction;
Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation/problem;
Ensures a structured and high quality communication related to the open cases;
Creates tickets to the IT support team whenever necessary.
Fluency in English and Spanish
Diploma / Degree holder or pursuing Bachelor Degree Courses;
At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk would represent an advantage;
Very good analytical and problem solving skills;
Ability to adhere to TAT and timelines;
Attention to detail;
Active listening combined with excellent written and verbal communication competences;
Knowledge of T&E (Travel & Expense) or Finance domains would represent an advance.
Fully remote work;
Opportunity to work for one of the biggest brands in the world in a unique work environment;
Great career opportunity with a leading international outsourcing company;
Opportunity of professional and personal development in a multinational working environment through a variety of training programs (hard/soft skills);
Attractive compensation package with full access to a variety of benefits available through an online platform; the package can be customized on monthly basis depending on each employees’ needs.
Why choose Recruitment Agency: You are given extra support in preparing for interviews / You can ask for your application feedback anytime via email or phone / All our services to job seekers are free of charge / We also offer bonus scheme to candidates.
Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with hiring company for initial screening of your profile suitability and duplicate check.