Swedish Speaking Technical Support Analyst to global company in Ireland - Full relocation package
- Location
- Dublin, County Dublin, Ireland Republic of
- Salary
- TBD
- Job type
- Permanent Vacancy
- Fluent Language
- Swedish
- Category
- Call Centre, Customer Service, IT, Internet
- Job Reference
- swireland
- Posted on
- 20 Jun 2022
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About the Role:
Do you want to live in the beautiful capital of Ireland? Do you have a genuine interest in technology and like talking to people? Then we have the right job for you!
Job Description:
The objective of the Technical Support Analyst is to resolve remote users’ IT problems by means of a first-time fix or by dispatching for on-site support. The Technical Support Analyst responds to clients requiring technical support. Contacts reach the analyst via telephone, call handling systems or e-mail. All applicants should be willing to work variable shift patterns on request.
Key Responsibilities:
- Resolve remote users’ IT issues by means of a first-time fix or by dispatching for on-site support, third party or appropriate remote group.
- Log, validate and diagnose customer issues on the full range of products and applications supported on the customer site.
- Provide the customer with a solution, analytical troubleshooting and query research, or to route or escalate to the appropriate group.
- Contribute to a positive team environment and proactively support team members.
Required Skills:
- Language: Fluent English & Swedish
- Experience within a customer service/call centre environment preferred.
- Analytical, trouble-shooting, and investigative skills to resolve customer issues.
- Technical understanding of hardware, software, and different operating systems.
- Strong Communications & Organizational skills.
- Flexible and willing to work variable shift patterns.
Offer:
- Salary: Competitive + Relocation package
- Contract: Permanent
- Training: Fully paid training provided
- Location: Work From Home (Temporary / Hybrid)
Benefits:
- Employee Reward and Recognition Program
- Medical Cash Plan
- Employee Assistance Program (EAP)
- CPL Group Discount Scheme
- Bike to Work Scheme
- Staff Engagement Initiatives and Competitions
- Be part of a great, friendly, diverse team