Italian speaking Experience Specialist-Luxury Travel industry

The Skills You Need: Fluent in English and Italian, an interest/experience in travel industry or hospitality, experience with customer care of up-scale clients.

Your New Salary: up to £26,800 + benefits

Location: London

Status: Permanent

Our client is a multi-award winning luxury travel company based in cool offices.

You will be part of a friendly, culturally, and ethnically diverse environment, where no new joiner feels like the new person for long and everybody has the chance to make a real difference to the business. They now need an English and any and Italian speaker, who loves travel, to work with their customers who have booked holidays in dreamy villas in (mostly) Italy, and with locally based managers, to plan their trip and ensure the experience is perfect!

Your duties:


* Work within the processes agreed by the team, but also to actively seek out and devise ways to maximise the efficiency of your job and the way the company works as a team

* Share knowledge that you receive from owners with the rest of the team where appropriate

* Liaise regularly with the Local Managers to ensure teamwork is optimised

* Ensure all brochures and other mailings requested are sent as and when required

* Ensure all clients receive an accurate information pack by the due date



Client to local managers/owner/supplier communication:

* Establish and maintain pre-booking contact with your clients

* Collect all necessary information from clients and provide detailed information to owners and Local Managers to ensure that the client's needs are met

* Liaise with suppliers for bookings (send email with numbers/times according to pre-arranged format/timing) as required, or via our internal Admin system as appropriate

* Liaise with local suppliers, owners and Local Managers to accommodate special requests and deal with objections

* Work with the Local Managers to design and develop new revenue streams and business relationships



Sales and client relationships:

* Work closely with and maintain a clear line of communication with the Sales team to manage client bookings and enquiries

* Discover and develop new business relationships with new suppliers for new services/products

* Study ways to promote and develop sales for new products

* Manage day to day contacts with suppliers etc. where required



Product knowledge of our properties and services:

* Study all our client's properties and Think Experience products so you are able to describe them in detail and sell them to clients

* Gain a good understanding of the areas for which you are responsible for so you are able to give accurate information to our clients regarding the area, travel connections etc

* Compile and update the Think Experience product documentation and files

* Where necessary, contact the local supplier or Local Manager in our villa regions to get up to date and accurate information on the products

* Feedback information on the Think Experiences to the Sales team and Marketing team so that as a team we can work out how they can help sell the Think Experiences during the villa sales process



Going the extra mile:

* Use your initiative in looking actively for ways in which to improve the operations of the business and fulfil any other duties that may be reasonably expected to fall within your role



You, your skills and experience

* You will have an excellent level of English

* You will also ideally be proficient in Italian

* You will have a friendly and professional manner in person and over the phone

* You must be a confident and articulate communicator with fantastic listening skills

* You'll need to demonstrate excellent writing skills to compose grammatically correct, concise and accurate written guides, letters and emails

* You will be incredibly organised, diplomatic and have great attention to detail

* You will need to be able to demonstrate a genuine, collaborative working style

* You should be flexible and open to new and different ideas of working that strive to improve both yours and the team's performance

* It is likely that you will be extensively travelled, in any case you'll need to demonstrate a passion and a curiosity for all things Italian and the Mediterranean way of life

* Experience with customer care of up-scale clients would be a plus