Spanish/French Content Reviewer role in Bucharest
- Location
- Bucuresti - Ilfov, Romania
- Salary
- TBD
- Job type
- Contract to Permanent
- Fluent Language
- Spanish, English, French
- Category
- Call Centre, Customer Service, IT, Internet, Telecommunications, Translation, Localization, Interpretation
- Job Reference
- DK 811
- Posted on
- 11 Jun 2022
View all Jobs from DK Global Recruitment
About the Role:
Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.
Requirements:
Advanced level of English and French OR Spanish (both written and verbal);
At least 6 months of experience in Outsourcing/Shared Service Center environment;
1-2 years of experience within Risk, Fraud prevention or Trust Operations would be a plus;
Excellent interpersonal and communication skills to help our community in a tactful and diplomatic manner;
Ability to balance fraud prevention alongside a positive customer experience;
Excellent problem solving, critical thinking, analytical, ability to organize and work independently with rapidly changing priorities;
Solution and outcome-oriented;
Strong investigative ability, internet research, organizational, and analytical skills;
Desire to work in fast-paced and rapidly changing environment, ability to multitask, learn and adapt to new technologies;
Detail oriented: you do your due diligence when completing an investigation.
Main responsibilities:
Educate users on how to maintain security and safety while using customers platform responsibly;
Maintain Subject Matter Expertise of either Account and Content Integrity, Payment Fraud or User Knowledge operations to successfully complete core work and escalations;
Develop and maintain a comprehensive understanding of the purpose of Trust Operations;
Investigate complex situations and potential fraud surfaced in high volume queues;
Demonstrate ability to comprehensively document investigations;
Understand our risk systems and investigate account patterns through data analysis;
Work with operational lead to support cross-functional groups to develop and enhance internal policies and tools such as increasing automation, updating policies, and fixing product loopholes, etc;
Identify market trends and product vulnerabilities. Create data-backed recommendations to respond to trends and to reduce vulnerabilities;
Maintain high levels of confidentiality while performing investigations;
Benefits:
Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment;
Great career opportunity with a leading international outsourcing company;
Opportunity of professional and personal development in a multinational working environment through a variety of training programs (hard/soft skills);
Attractive compensation package with full access to a variety of benefits available through an online platform; the package can be customized on monthly basis depending on each employees needs;
Relocation package.
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