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Who we are looking for
A Dutch speaking European Customer Account Advisor to join the European Customer Service team to support the Company’s operation at our offices based in Malta.
You will assist our global customer base via Live Chat, telephone and email. You will be assisting our customers with a wide variety of account queries including payments, login, verification and betting queries.
From your first day with the company, relevant training will be provided on all aspects of the role, including sports and betting, giving you the tools and knowledge to provide an excellent customer experience. Development continues throughout the role enabling you to build your career in an innovative team.
We are keen to welcome candidates who are passionate about delivering high quality service whilst working in a fast paced, rewarding environment with fantastic opportunities for progression.
A competitive salary and benefits package will be provided to the successful applicants.
Candidates must be prepared to work any five days from seven including weekends.
Preferred skills and experience
Fluent/Native verbal and written communication in Dutch.
Excellent verbal and written communication skills in English.
Passion for delivering outstanding customer service.
Ability to problem solve and find a resolution.
Competent literacy and numeracy skills.
Experience in a customer facing role.