Italian-speaking Application Support in Lisbon

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Location: Lisbon City, Lisbon, Portugal
Salary: £20000 - £25000 Per Year
Job type: Contract
Fluent Language: Italian
Category: IT, Internet
Job Reference: techitmlv
Posted on: 15 Jun 2022

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About the Role:

Minimum Requirements:

- Server Operating Systems experience included but not limited to (installation, basic configuration and administration prefer Windows Server Certification):
  - Microsoft Windows Server (2012, 2016, 2019)
  - Microsoft Windows 8. 1 and 10
  - Linux (Red Hat 6, 7)
  - Virtual Server Environments (VMWare and Microsoft Hyper-V)
- Web Server (installation, configuration, basic administration)
  - IIS 7. 5 and higher
  - Apache 2. 2. x and higher
- Network related protocols (basic configuration and administration)
  - TCP/IP, DNS, DHCP, Kerberos, SMTP, POP3, IMAP HTTP|S, FTP, SMB, SSL/TLS
  - LDAP – Microsoft Active Directory Domain Services (basic administration)
- Italian Native + Fluent English

Nice to have:

- Experience in and knowledge of the Enterprise Content Management (ECM) applications with essential understanding of document management and image-based workflows.
- Internet standard: XML, webservices Rest, SOAP
- SMB and TWAIN Scanning (installation and basic configuration)
- Xerox ConnectKey | Xerox Scanning Application
- Autonomy Software
  - IDOL 10. x
  - LiquidOffice /eForms
- Solr 8. x, Frevvo, Abbyy, Autostore, PrizmDoc Viewer, DocuSign

Duties :

First point of contact, via phone/portal, for customer with questions or issues with Xerox tools.
Work high priority technical incidents and critical outages.
Perform remote install/upgrades
Troubleshoot Issues before advancing it to engineering
Answer questions regarding product functionality and usage
Produce content creation for KB articles
Provide timely response/resolution to meet customer SLA’s.

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