Please check your email .
We are very excited to recruit for a new role in Sliema, Malta. This position will be for our client - an online gambling company - and is based in the seaside town of Sliema. This Mediterranean city is full of activity, fun, restaurants and culture.
As a Customer Protection Officer you will play a crucial role by compiling risk and affordability profiles for our customers using open and paid sources. Your task is to continuously reviewing your customers' activity to ensure that our social responsibility and anti-money laundering requirements are met. You will be responsible for identifying, monitoring and customer interactions related to safer gambling, case management and enhanced due diligence, focusing on identifying potential risky behaviour and any AML concerns. You will be advising our players via email and phone on their levels of play and educating them on safer gambling matters.
We are looking for candidates who have:
Passionate about safer gambling - having a mindset for prevention and protection of customers
Keen interest in the psychology of addiction, regulatory and compliance knowledge
Previous experience in a customer support role,
Experience AML/CDD or safer gambling role, will be considered a strong asset
Proactive and forward thinking skills
Computer literate and fast typing skills
Salary, Relocation Package and Benefits
Competitive basic salary of 29,000-32,000 Euro gross p/a plus benefits. There is an excellent relocation package available, which includes initial flight to Malta and 2 weeks accommodation on arrival. Additional benefits include: private health insurance (including dental), travel and life insurance, every day free breakfast, free lunch once a week, sport membership allowance, free yoga classes, coffee shop vouchers, fresh fruit juices and smoothies every Friday, Friday bar drinks, team and company events, volunteering program, continuous training and fantastic career progression opportunities.
The interview process can be done remotely via phone and skype. There will be a screen call, a language test and a more formal interview.