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DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.
Answering phone calls in the mentioned languages, on a priority established by the team leader.
Handling emails / web cases / chats, translating them into the appropriate language, depending on customer requirements, as per the service levels agreed in terms of response time.
Troubleshooting IT problems (incidents) according to the Standard Operating Procedures (SOP) and process trainings.
Correct and complete documentation of all incidents, with accurate description of all troubleshooting steps followed.
Sharing with all team members any knowledge obtained through end-user or resolver interactions.
Arranging working schedule with colleagues flexibly, according to business needs.
Successfully attending / completing the training plan
Providing assistance to new colleagues whenever possible.
Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date.
Level of English, B1 minimum
Good MS Office (especially MS Excel) knowledge.
Analytical thinking and self-starter.
Availability to work in shifts.
What can we offer?
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Free access to our award-winning learning platform
Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with hiring company for initial screening of your profile suitability and duplicate check.