French Speaking Service Desk Agent in Budapest
- Location
- Budapest, Hungary, Hungary
- Salary
- TBD
- Job type
- Contract to Permanent
- Fluent Language
- English, French
- Category
- Call Centre, Customer Service
- Job Reference
- FSSDAIB
- Posted on
- 23 Jun 2022
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About the Role:
Our client is one of the world's leading IT professional services companies, transforming clients' business, operating and technology models for the digital era. Their unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. They are all over the world, representing the company within Europe with 16 offices.
Responsibilities:
- Handle end-user calls and web queries in French and English languages
- Act as the first point of contact for the customer
- Precise administration
- Act as the primary contact between customers and resolve group
- Keep the user informed, own and follow up on ongoing cases
We are looking for you, if you:
- have excellent written and verbal communication skills in French and English languages
- have experience in Customer Service – experience gained in IT Help Desk is an advantage
- have a High School degree
- have the desire to learn, training will also provide the necessary technical knowledge
- are open to working in shifts
- have excellent communication skills – both written and spoken
- are flexible, open-minded personalities with a "can do" attitude
We can offer:
- Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe
- Training and continuous learning and certification opportunities
- Chance to be part of a rapidly expanding organization
- Multilingual environment, native colleagues (50% of the team is a native speaker of their support language)
- The pleasant and inspiring working atmosphere with a multicultural community and state-of-the-art technologies.
- Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
- Competitive salary and cafeteria benefits; free sports allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
- Reimbursable language courses
- Team events and Company events (cool and youthful parties with team-games, etc. )
- High-value awards and recognitions, annual bonus for top performers, and annual salary review