Are you a Hungarian citizen with fluent French level and previous customer support experience? Or are you a native French speaker living in Budapest and you want to work in the tourism sector? Take a look at this new opportunity! 

The Company

Our partner is an online travel booking platform for accommodation, flights, and more. We build and deploy cutting-edge technology that connects travellers with more than 2. 5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ talents coming from 90+ different nationalities foster a work environment rich in diversity, creativity, and collaboration. They innovate through a culture of experimentation and ownership, enabling our customers to experience the world.  

The customer support team understands that travel can be an ever-changing environment. That is why we provide in-person, real-time help using different channels of communication and always adapting and looking for the best solutions.

The Responsibilities

• Educate partners on the use of the extranet, manage availability on site

• Assist in activation of listings (outbound and inbound calls, tickets) Process sign-ups so that there is zero backlog

• Handle support tickets from Partners and the Market Management team with the highest integrity and quality

• Optimize content to maximize conversion

• Prepare reports as necessary

• Participate in market and competition research (if required)

• Assist in resolving issues related to “key accounts” and connectivity relating to transactions, allotment, notification, cancellations, etc.

• Accountable for meeting individual KPIs and team goals and following procedures

• Promoting supplier self-service support and maintenance.

• Increase operational efficiencies and revenue within the team, and improve inter-department workflows

• Improve Net Promoter scores/ Satisfaction Scores from accommodation partners

The Ideal Profile

• At least B2+ level of French and English

• Immaculate telephone manners and communication skills.

• Excellent listening skills, critical thinker with attention to detail.

• Minimum typing speed of 35 words per minute

• Willingness to work on rotating shifts, public holidays, and weekends

• Ability to work in both a team environment and independently

• At least 1 year of working experience in the related field would be desirable although fresh graduates are welcome to apply

The Offer

• Gym membership, spa vouchers, fresh fruits every day

• Private health insurance

• The opportunity to work in our offices in Asia

• Comfortable working hours in rotating shifts within these two: 08. 00-17. 00 and 12. 00-21. 00h. Only 1 weekend is required to work per month (with other 2 free days within the week instead)

• Competitive salary: 435. 000 HUF gross per month

• Annual performance bonus

Why Hungary?

If you are interested in experiencing the culture and traditions of one of Europe’s oldest nations, you may want to think about moving to Hungary. This country has become a popular destination for people from all over the world because of its scenery, lifestyle, safety standards, and cost of living. The number of foreigners in Hungary has gone up significantly since it became a part of the European Union in 2004. Hungary now boasts a vibrant economy. High levels of foreign investment and ownership have strengthened the nation’s economic growth rate to a great extent. There is a huge demand for skilled and experienced professionals at all times. In recent years, Hungary has seen one of the largest drops in unemployment rates across Europe. Several members of the EU are therefore relocating to this country for better career prospects.