We are hiring Swedish/Norwegian QA specialist in Dublin
- Location
- Dublin, County Dublin, Ireland Republic of
- Salary
- Excellent Benefits
- Job type
- Contract to Permanent
- Fluent Language
- Norwegian, Swedish, English
- Category
- Call Centre, Customer Service, IT, Internet
- Job Reference
- DKWD 0019272121
- Posted on
- 11 Jul 2022
View all Jobs from DK Global Recruitment
About the Role:
Job description:
Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.
Job Responsibilities:
- Perform audits on recorded and live client interactions and provide evaluation feedback to call center agents through QMS
- Conduct regular one on one or group calibration to ensure evaluations are aligned based on business requirements
- Support the business in managing and implementing Quality Management standards and processes that are aligned with the global standard and relevant to the local market nuances
- Highlight trends and red flags to the business for better improvements
- Ensure accurate maintenance of sample calls/chats library in accordance with local legal
Requirements:
- Collaborate with internal and external stakeholders, highlighting QA trends and insights to the business
- Provide a bi-weekly QA dashboard highlighting QA audits completion and QA trends to all stakeholders
Requirements:
- Fluent Swedish / Norwegian and Conversational level of English Language
- Bachelor’s degree is advantage
- Minimum of 6 months experience in a sale or call center environment with Quality Assurance experience and experience in the advertising industry is a plus
- Excellent interpersonal and communication skills
- Self-motivated, entrepreneurial, and comfortable dealing with ambiguity
- Strong attention to detail, ability to identify explicit and implicit signals, which may translate opportunities for our agents.
- Proactively monitors backlog of orders/requests using different tools & reports, working to avoid escalations
We offer:
- Opportunity to work in a fast-growing company and in a multinational environment
- Opportunity to grow in the organization and build a successful career path
- Personal and professional development through a variety of training programs (hard/soft skills)
- Complex salary package
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