Customer Service New Associate with Dutch
- Location
- Dublin, California, Ireland Republic of
- Salary
- TBD
- Job type
- Contract to Permanent
- Fluent Language
- Dutch, English
- Category
- Marketing, Call Centre, Customer Service, Media, Secretarial, Administration
- Job Reference
- CSS - Dutch - IRL
- Posted on
- 19 Jul 2022
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About the Role:
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on
grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status,
sexual orientation, or gender identity or any other basis as protected by applicable law.
Purpose / Role:
This is a customer centric role focused on delivering an outstanding customer experience and driving the results of digital marketing campaigns made by Small to Medium Business (SMB) customers of a global Fortune 500 company. Success in this position requires exceptional customer service skills with a desire to optimize the efficiency of global business’ digital marketing campaigns.
Responsibilities include:
• Providing multilingual customer support and brief marketing advice to SMBs based in Europe, Middle East and Asia through different channels – live chat, email and phone
• Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support and by demonstrating the value of the clients SMB advertising solutions
• Work with business customers to identify their growth / marketing plans and give advice on how to implement the product to achieve them
• Be an advocate of our organisation and strive to exceed in customer satisfaction ratings
• Provide product and tool support to improve the overall experience and drive higher product adoption and spend
• Identify trends and solve problems facing multiple business customers
• Provide vital product insights and feedback on client products
Skills and Experience:
• Experience working in a customer centric environment would be beneficial
• Minimum of 1 year’s prior work experience in the marketing or technology sector is desired
• Familiarity with online advertising and social media products
• Fluency in English AND full fluency in the desired language
• Exceptional grammar and the ability to construct emails efficiently
The Person:
• Demonstrates speed, agility, critical-thinking, problem-solving skills and ability to act quickly on given directions
• Has an interest in Marketing / Social Media
• Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
• Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience
• Resolves customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
• Self-driven with strong attention to detail and the ability to follow tasks through to conclusion
• Ability to multi-task and work under pressure
• Excellent communication skills: verbal, written, listening skills