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Purpose of job
This position takes ownership for the collection of invoice process and uses tools to lead an assigned customer base. Developing and maintaining a positive relationship with the client’s customers is important to ensuring that cash collection activities meet the requirements of the Client. Measurements of success are reducing debts, improving collection and collating quality dispute information. Your responsibilities will also include telephone calls to customer accounts, resolving problems that delay collections, including timely and communication with departments.
Contact customers by phone and other tools to ensure timely payment of all invoices, being pro-active to ensure an overdue situation does not occur
Develop and maintain professional relationship with internal and external clients
Ensure that the collections processes followed are in adherence with Sarbanes/Oxley procedures
Promptly provide customer payment remittances to Accenture’s cash applications team
Build statements liaised with client processes and SOX procedures
Meet collections targets and all SLA’s
Bring up to management dispute information to a degree of quality as required in accordance with the established policy
Produce monthly statements to send to customers in line with clients SOX processes
Flexible working hours are required during client specified key periods (month end)
Record all collections activities in a consistent manner as per client process.
6 months – 1 year collections or accounts payable experience/customer care/sales experience in an international environment
Strong interpersonal / business skills both oral and written with very good telephone skills
Ability to work on own initiative as well as in as part of a team
Good interpersonal & time leadership skills
Strong negotiation skills
Analytical approach / good problem solving skills
Excellent reporting skills
Proficient in Microsoft Office
Ability to establish and maintain key relationships.
Proficiency in English and Nordic Language (Finnish, Norwegian, Swedish or Danish)
Third level qualification will be an advantage
Intermediate Excel an advantage
SAP experience is helpful
Sarbanes/Oxley knowledge preferable but not crucial
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture. com.
Please also note that Accenture is an equal opportunities employer and encourages applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.