German QA role in Lisbon - Apply now for immediate interview
- Location
- Lisbon City, Lisbon, Portugal
- Salary
- Attractive Salary
- Job type
- Contract to Permanent
- Fluent Language
- English, German
- Category
- Call Centre, Customer Service, Management, Executive, Market Research, Research, Telecommunications
- Job Reference
- DKTML 1129892
- Posted on
- 1 Aug 2022
View all Jobs from DK Global Recruitment
About the Role:
Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.
Job Responsibilities:-
- Monitors all interactions and ensures accuracy of the output
- Coordinates and facilitates call calibration/training sessions for vendor QA partners
- Trained and certify new IQA/VQAs
- Publishes quality trends, feedback and improvement / enhancement reports
- Deal tactfully and courteously with clients
- Produce Quality reports and dashboards such as TNI, Pare to etc.
- Drive process improvement and ensure process compliance
- Contribute to the development of the short and long term goals of the process
- Ensure quality/RCA alignment, and CSAT targets are met at all times (Vendor QA results)
- Drive first call resolution and quality initiatives in the program
Key skills required:-
- Fluent in German and English.
- Excellent oral, written and interpersonal communication skills.
- Exceptional listening and strong analytical skills.
- Intermediate level of knowledge in Google suite.
- Ability to work in a multicultural environment, and as part of cross-functional teams/client facing
- Works accurately and with an eye for details.
Requirements:-
- Relevant experience in a BPO company is a great plus
- Training background/skill will be an added advantage
- Preferred: Candidate must possess at least a Bachelor's/College Degree, any field
Benefits:
- Retention bonus, each 6-month will be review
- Medical insurance & sick pay, Annual leaves
- Many other benefits based on local law
- Attractive, competitive Monthly Salary
- Interactive activities: team-building, excursions, themed parties, sports events, talent pageants etc
Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with hiring company for initial screening of your profile suitability and duplicate check.