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One of our established iGaming clients in Malta are hiring German speaking Customer Service Agents to their growing team! As a key employee of the Customer Service Team, you will be the first point of contact for players through live chat, email, and phone calls. All aspects of this role are customer-centric and focused on delivering the best possible experience.
Greet and communicate with customers in a warm and empathetic fashion
Deliver a high level of customer service to customers regarding their queries and inform them about promotions and deals on site
Identify and support players in difficulties they might encounter
Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations
Provide explanations to customers about products/site/policies
Keep up to date with new information/policies
Build a trusting relationship through accurate answers and a positive vibe
Understand, guide and support players in Responsible Gambling
Collaborate with our Fraud and payments team in customer queries
Understand AML and report any suspicious activity
Update customer account/details with necessary information when needed
Fluent German and English language skills, both spoken and written
Experience in customer service
Experience in the iGaming industry would be considered an asset, but this is not a must
You have a positive and a can-do attitude with a flexible approach
You enjoy learning and sharing your knowledge with others
You have a genuine interest in iGaming and eager to learn more
You take pride in giving support to people with empathy and show engagement in delivering an excellent service
An excellent listener
A team player that can work independently
Willing to work on shifts (24/7)
Professional development support
Private health insurance, Wellness allowance
Free breakfast and lunch
Free transport home for late-night shifts
Birthday leave, Additional marriage leave and Paternity leave and 5 days transferable sick leave to care for your sick child
Team building activities, Monthly get-togethers, Party tickets and Beach club access
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable.