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Our client in Maastricht is looking for Technical Support Advisors!
Our client is a well-known German automotive brand. Their Customer Assistance Center is located in Maastricht, which is the central point of contact in Europe for After-Sales, caring for the needs of current and prospective customers. Beyond this responsibility, they also steer and further develop the global Customer Contact Centers for After-Sales and Sales. 1400 employees from 42 different countries add diversity and enrich an organization dedicated to drive customer satisfaction and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.
For over 20 years the Customer Assistance Center aims to provide the best quality customer service in Europe. Maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company.
Customer Service Benelux department
The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of vehicles.
Roadside Assistance Benelux Region
Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Employees answer incoming calls from customers requiring assistance. Details are collated and entered into a computerized system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.
About Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world.
Over the past 2 years, we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.