GERMAN CUSTOMER SUPPORT EXPERT in Spain
- Location
- Spain
- Salary
- €22000 - €22000 Per Year
- Job type
- Contract to Permanent
- Fluent Language
- German
- Category
- Accounting, Banking, Finance, Call Centre, Customer Service, IT, Internet, Sales
- Job Reference
- DE CSE ESP
- Posted on
- 23 Jan 2023
View all Jobs from Marco Scardella Recruitment
About the Role:
We are hiring for a position of German Speaker Customer Support Expert in our office in Barcelona, Spain.
As a Technical Support Expert your responsibilities will be:
- Interact with users via email, phone, and chat
- Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions
- Troubleshoot technical questions including software, hardware, and logistic questions
- Escalate complex issues and provide context to the reason for the escalation
Requirements
To be successful in this role you need:
- Native level of German and C1 level of English
- Previous customer facing experience (B2B or B2C)
- Prior experience in multi-channel customer support
- Experience working within a metric and target focused work environment
- Excellent listening and communication skills, written and verbal
- Demonstrated ability to work through complex technical problems
- Strong attention to detail
Benefits
What do we offer:
- Full-time (39 hours/week)
- Permanent Contract
- Relocation package: Flight tickets and 600€
- Schedule (rotative): between 08. 00 and 22. 00, from Monday to Sunday (2 free days per week). Work from office in Barcelona
- Salary: 22. 000 € gross/year
- Continuous training and development program
- Employment with the world's largest provider of contact center services
- Excellent work environment, great colleagues, social arrangements and personal development
- Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team