SERVICE HELP DESK (HYBRID REMOTE) WITH DUTCH OR GERMAN IN PORTUGAL
- Location
- Portugal
- Salary
- €19000 - €20000 Per Year
- Job type
- Contract to Permanent
- Fluent Language
- Dutch, German
- Category
- Call Centre, Customer Service, IT, Internet, Media, Security
- Job Reference
- HD DU DE PT
- Posted on
- 31 Jan 2023
View all Jobs from Marco Scardella Recruitment
About the Role:
We are looking for a position of Service desk agent with Dutch or German language
The job is hybrid (week from home, week in office in Lisbon)
DUTIES:
➢ Manage incoming client contacts and escalations with compassion and proactivity, in order to prioritize their needs and provide unique solutions to problems.
➢ Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third-parties), and Quality Engineering teams. ➢ Coordinate regular calls with the client, for refills and upgrades to product accessories.
➢ Process both client-generated and internally generated service request tickets, within specified delivery times.
➢ Administrative support to certify client details, and alter any incorrect information within our stakeholder’s client database.
REQUIREMENTS:
➢ Fluent in Dutch or German language
➢ Minimum of a year’s experience in a Customer Support or client facing role, preferably in a multi-national environment.
➢ High School Diploma or Secondary School Completion Equivalent
➢ Close familiarity with Computers and Digital Network configurations. Including advanced level working knowledge of the Microsoft Office Suite.
➢ Adaptable to working alongside the time zone and calendar of local stakeholders
BENEFITS:
• Relocation package 1000 euro for applicants living outside Portugal
• Permanent contract
• Competitive salary (around 20. 000Euro gross yearly with bonus)
• Private health and life insurance from day one in the company
• Working hours: Monday to Friday (day shifts)
• Hybrid / Remote
• Meal allowance on card/voucher
• Parenthood program
• Our facilities include an on-site gym; indoor pool, fitness classes and a football pitch;
• Staff canteen with varied food options and river-facing balcony seating
• We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark
• We offer comprehensive benefits for all employees • We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect