German-speaking Advisor for Online Bank in Greece (remote)
- Location
- Greece
- Salary
- €16000 - €17500 Per Year
- Job type
- Contract
- Fluent Language
- English, German
- Category
- Banking, Finance, Call Centre, Customer Service
- Job Reference
- OnlineBankGR
- Posted on
- 9 Jan 2023
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About the Role:
Remote in Greece? - You've come to the right place; choose your working location as it suits you best and achiev top performance in customer support for N26 thanks to a great work-life balance!
About the company:
Our partner is the global market leader in outsourcing and customer relationship management. The company employs around 300,000 people working in over 265 dialects and languages in 400 contact centres in 80 countries, across all business sectors and on all continents on behalf of major international companies.
About the job:
- As a Customer Service Representative, your role is to work with your team to resolve customer issues with empathy and effectiveness. You will receive customer enquiries via various channels such as telephone, email and chat and handle them in a problem-solving manner as far as possible and communicate in a customer-oriented manner.
- German-speaking inbound customer support via telephone, chat, SMS and e-mail; depending on the volume of work, the distribution of these areas of responsibility may vary or individual communication channels may be temporarily paused
- Use of the internal "knowledge base"; writing of internal notes and e-mails to the internal back-office team in English
- Professional management of customer data, as well as handling any other customer concerns
About our offer:
Our partner offers you a coordinated "all-round carefree package", which includes an ambitious and innovative working environment as well as full relocation and comprehensive support in all bureaucratic matters.
- Relocation package that includes: Air tickets, 2 weeks free accommodation, agency support in finding new accommodation, taxi from the airport.
- Free assistance from the Employee Relations Department during the recruitment process regarding your national insurance number, health insurance (IKA), tax number and bank account, etc.
- Paid training to keep you up to date on products and procedures
- Internal doctor and health insurance
- Excellent promotion opportunities
- International working environment
- Company-organised parties, outings, etc. throughout the year
- Great remote opportunities
Your profile:
- German as mother tongue
- Fluent in written and spoken English
- Experience in a fast-paced operational environment, in a call centre environment or customer-facing role is a plus
- Good organisational skills and an independent way of working
- Structured communication both verbally and in writing
- Ability to produce high-quality work while meeting deadlines
- Proficiency in Google Docs and Sheets and/or Microsoft Word and Excel
- Customer as well as problem-solving mindset
**All applicants must have an EU passport or valid residence permit to qualify.
Apply today and we will contact you shortly!
Multilingual Jobs Worldwide
We are a leading agency specialising in multilingual and international recruitment, working with companies from all over the world, placing talent from Germany, France, the Netherlands, Belgium, Italy, Spain and more.
Multilingual Jobs Worldwide is one of the leading international recruitment agencies in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta and Lisbon. With more than 300 partners in over 30 countries, we have helped over 3000 people find their dream job.