Swedish-speaking Technical Service Desk Agent to Dublin
- Location
- Ireland Republic of
- Salary
- TBD
- Job type
- Permanent Vacancy
- Fluent Language
- Swedish, English
- Category
- IT, Internet
- Job Reference
- 4444444
- Posted on
- 11 Jan 2023
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About the Role:
Do you have an interest in customer service and IT, and want to work in Dublin or Remote in Ireland? Then we have your next dream job!
In your role as Service Desk Technical Support Agent for this multinational company, you will adopt a systematic, disciplined and analytical approach to problem solving, to meet established standards and agreed procedures through cross-functional coordination and support team leaders in training, auditing and escalation management. You will execute transactions and quality check your team's responsibility for the contact.
Tasks and responsibilities:
- To improve users' trust in the areas of hardware and software, programs, which are empathetic to the needs of a number of new and experienced users
- Help implement and improve processes and procedures in your team to deliver strong service-focused deliveries
- Actively troubleshoot to identify, assess, record, resolve and/or escalate incidents and service requests that ensure they are handled within an agreed deadline, within agreed processes and in a professional and customer-sensitive manner
- Provide the 24-hour first-line support service to your users
- Provide a first-line support service through the service desk, receive events and service requests from various routes, including phone, intranet, and email
- Update events with detailed and relevant information about time and efficiently.
- Provide updates to customers about specific events and manage a problem ticket to solution
- Escalate an event or troubleshoot according to the company's escalation processes
- Ensure that customer service-level contracts are met or exceeded
- Respond effectively to customer requests
- Ensure accurate documentation of the interaction on the customer's account in the prescribed format
- Execute transactions according to prescribed guidelines and timelines
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