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Role: German speaking Team Leader
Start date: asap
Salary: £25-27K per year gross
Hours of work: 40 hrs p/week rotational
Our client offers a sustainable and affordable kids bike subscription service where the bike is simply exchanged for a larger model as the child grows. With already 50,000 subscribers in the UK, they are now growing rapidly in Europe. To support their German client base they are now looking for a German Team Lead for their office based in Gibraltar.
As a Team Lead you will manage an in-house customer service team. Your task is to create a stimulating work environment to continually increase the improvement and results of your team. You will work closely with your team to improve individual and department KPI performance. It will be your responsibility to analyse performances and make sure your team has the tools and knowledge they need to deliver their targets. Designing and delivering individual and group training/coaching sessions will be part of your role.
Fluent in both German and English
Previous experience managing, coaching an/or training a team
Previous phone-based customer service experience
Ability to motivate and coach team members
Competitive salary of £25-27K gross p/a
Be part of a family-friendly company with a purpose
Flexible working hours and home office days
Lots of development potential
Macbook Air Laptop
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